Terms and Conditions

Welcome to Yalula eCommerce Platform. These Terms and Conditions (“Terms”) govern your use of our site, services, and products. By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Account Registration

1.1. You must create an account to access certain features.

1.2. You are responsible for maintaining the confidentiality of your account credentials.

1.3. We reserve the right to suspend or terminate accounts at our discretion.

2. Products and Orders

2.1. Product descriptions and prices are subject to change without notice.

2.2. We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, or stock unavailability.

2.3. Order confirmations do not guarantee acceptance; we may cancel orders at our discretion.

3. Payments and Pricing

3.1. Prices are listed in Ngultrum and include applicable taxes unless stated otherwise.

3.2. We accept payment methods as listed on our platform.

3.3. In case of payment disputes, we reserve the right to suspend order fulfillment.

4. Shipping and Delivery

4.1. Shipping times are estimated and not guaranteed.

4.2. We are not liable for delays caused by third-party carriers.

4.3. Risk of loss and title pass to the customer upon delivery.

5. Returns and Refunds

5.1. We accept returns within 10 days of delivery under our Return Policy.

5.2. Refunds are issued according to the original payment method, subject to inspection.

5.3. Certain products may be non-returnable (e.g., perishable goods, personalized items).

6. User Conduct

6.1. You agree not to use the platform for unlawful or fraudulent activities.

6.2. Harassment, abuse, or harm towards other users or staff is strictly prohibited.

6.3. We reserve the right to remove content or restrict accounts that violate our policies.

7. Intellectual Property

7.1. All content on our platform (logos, text, images, etc.) is our intellectual property.

7.2. You may not copy, modify, distribute, or exploit our content without permission.

8. Limitation of Liability

8.1. We are not liable for indirect, incidental, or consequential damages.

8.2. Our total liability shall not exceed the amount paid for the disputed product or service.

9. Privacy Policy

9.1. Our Privacy Policy explains how we collect, use, and protect your data.

9.2. By using our services, you consent to data processing as described in our Privacy Policy.

10. Changes to Terms

10.1. We reserve the right to update these Terms at any time.

10.2. Continued use of our services constitutes acceptance of the revised Terms.

11. Governing Law

11.1. These Terms shall be governed by the laws of Kingdom of Bhutan.

11.2. Disputes shall be resolved through arbitration or courts in the Kingdom of Bhutan.